2nd Line Field/Support Engineer 

Make an Impact in a Fast-Moving MSP 

Are you an experienced IT Field Support Engineer ready to take the next step? Want to escape the mundane and work in a role where no two days are the same? 

Join a friendly, growing team at Sunrise Technologies, a trusted MSP serving a diverse range of SMB, SME and corporate clients. You’ll be at the forefront of solving complex technical challenges, working with the latest tech, and making a real difference to customers across industries. 

What You'll Be Doing 

You'll be part of a close-knit team supporting clients both remotely and on-site. Your day could include troubleshooting network issues, setting up new cloud environments, or giving expert guidance on Microsoft 365 or security best practices. You'll have the autonomy to manage your workload, while also being part of a collaborative and supportive environment. 

What You'll Work With 

We don’t expect you to tick every box – if you’ve got strong experience and a growth mindset, we want to hear from you. 

Location: Basildon, Essex (with field-based work) 
Salary: £30,000 - £35,000 (based on experience) 
Type: Full-time | Permanent | Some weekend work required 

Here's a taste of the technologies and skills we use day-to-day: 

  • Windows Server (AD, DNS, DHCP, Group Policy, RDS, Exchange, SQL) 

  • Microsoft 365 and Azure administration 

  • Desktop and server hardware builds and troubleshooting 

  • VoIP, broadband/connectivity and routing 

  • Networking – TCP/IP, routers, switches 

  • Antivirus, firewall, UTM and security solutions 

  • Structured cabling and testing 

  • Onsite/offsite backup solutions and disaster recovery 

  • Hands-on installation of all types of hardware, software and office moves. 

What We’re Looking For 

You’re a tech enthusiast who loves helping people and solving problems. You’ll need: 

  • 2nd Line experience or equivalent 

  • Great customer-facing and communication skills 

  • Strong organisational skills and ability to manage multiple priorities 

  • A proactive attitude and eagerness to learn 

  • Clean Full UK driving licence required 

  • Willingness to be part of a weekend support rota (shared fairly within the team) 

  • Physically able to meet the role’s manual handling requirements in line with Health & Safety standards. 

It should also be stated that there is an amount of weekend working involved, which the ideal candidate should be able to commit to. 

What You’ll Get 

  • A chance to work in a varied and exciting environment with real progression opportunities 

  • Supportive culture where learning and development are actively encouraged 

  • Exposure to a broad range of technologies and client environments 

  • Competitive salary (£30,000 - £35,000 depending on experience) 

  • Join a company that values your input, flexibility, and ambition 

If you’re ready to be more than just another cog in the machine, send us your CV today and let's talk.