Our Managed IT Support Pricing: Clear, Honest, and Built Around Your Business
When businesses start looking for IT support, pricing is often one of the most frustrating things to find. Many providers avoid sharing it, preferring to push prospects into sales calls before offering even a rough indication of cost. At Sunrise Technologies, we believe that approach creates unnecessary friction and erodes trust before a relationship has even started.
We’ve chosen to be open, honest, and transparent about our pricing. Not because every business fits into a neat box, but because you deserve to understand what good IT support typically costs and what you should expect in return.
Why We Take a Transparent Approach
Most businesses researching IT support are simply trying to understand whether a provider is a realistic fit. You want to know if the service aligns with your size, your risk profile, and your expectations, without committing to conversations that go nowhere.
By being clear about how our pricing works, we help you make an informed decision early. Our aim isn’t to hook you with a headline number, but to set realistic expectations and avoid surprises later in the relationship.
A Simple, Scalable Pricing Model
Our managed IT support pricing is deliberately straightforward. We base it on the number of users and the number of devices in your business, calculated on a monthly basis. This keeps costs predictable and easy to understand.
As your organisation grows, your IT support scales with you. If your business changes or reduces in size, your costs can reduce as well. You’re never locked into inflated assumptions or paying for capacity you no longer need. What you see is what you pay.
Our Standard and Advanced Support Packages
We offer two core managed IT support packages: Standard and Advanced. Both are designed to support modern businesses, with the difference being the level of security, compliance, and control required.
Our Standard package, typically priced around £100 per user per month, includes what we consider the essentials for running a secure, productive, and well-managed IT environment. This covers the core tools, services, and proactive support needed to reduce risk, improve reliability, and provide ongoing guidance. For many businesses, this forms a strong and sensible foundation.
The Advanced package builds on this where additional requirements exist. This is often the case for organisations operating in regulated industries, working within supply chains, or facing higher security and compliance expectations. Rather than a one-size-fits-all upgrade, the Advanced package is shaped around your specific needs, building on the Standard foundation rather than replacing it.
Why Pricing Is a Guide, Not a Fixed Quote
While we’re open about pricing ranges, it’s important to recognise that every business environment is different. Factors such as industry, infrastructure, risk exposure, compliance obligations, and existing systems can all influence the final shape of a managed IT service.
That’s why we position our pricing as an indication, a clear starting point that helps you understand where you should be looking. The intention is clarity, not rigidity. You gain a realistic view of costs without being misled by artificially low figures that don’t reflect the service required.
What Our Pricing Really Represents
Our pricing isn’t just about tools or helpdesk access. It reflects a proactive, security-first approach to IT management that focuses on reducing risk, supporting growth, and providing ongoing strategic input.
We don’t aim to be the cheapest provider on the market. Instead, we focus on accountability, consistency, and long-term partnership. For businesses that value reliability, security, and clear communication, this approach delivers far greater value over time.
Let’s Talk About Your Requirements
If you’d like to understand how our pricing would apply to your business, or which level of support makes sense for your environment, we’re always happy to have a straightforward conversation.
You can call us on 01268 543995, email help@sunrise.co.uk, or visit www.sunrise-it.co.uk to learn more. We’ll help you understand your options, your risks, and what good IT support should look like — before you make any decisions.